Refund and Returns Policy
Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, please read our Refund and Returns Policy below.
1. Returns Eligibility
We accept returns on most products within 7 days of delivery, as long as the items are in unused, unopened, and resellable condition. For health and wellness products, this includes products that have not been tampered with, opened, or damaged. Please note that certain items such as personal care products, supplements, or perishable goods may not be eligible for return due to hygiene and safety reasons.
2. How to Request a Return
To initiate a return, please follow these simple steps:
- Contact our customer service team at [healthwould46@gmail.om] within 30 days of receiving your product.
- Provide your order number, a description of the issue, and any relevant photos of the product if applicable.
- Our team will guide you through the return process and provide you with a return shipping label (if applicable).
3. Return Shipping
You are responsible for the return shipping costs unless the item is defective or damaged during shipping. In the case of damaged or faulty products, we will cover the return shipping costs.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days. Please note, it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
5. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Opened or used products
- Personal care and hygiene products
- Health supplements that have been opened or used
- Gift cards
- Clearance or final sale items
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [healthwould46@gmail.com] with a description of the damage and photos. We will assist you with a replacement or refund, depending on availability.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired item.
8. Canceling Orders
If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been shipped, it will need to go through the return process.
We value your satisfaction and strive to make your shopping experience as smooth and hassle-free as possible. If you have any questions or need further assistance with your return or refund, please do not hesitate to reach out to our customer support team.
Thank you for choosing us for your health and wellness needs!
